United is the first U.S. airline to let its passengers pick a gender option other than male or female when booking tickets. Delta and other carriers said last month that they plan to make similar moves shortly. We’re with they/them. Continue reading United Becomes First Airline to Add Gender Identifications for Non-Binary Flyers
Trying to maintain a nut-free environment on airplanes is virtually impossible, but a number of carriers are taking steps to offer solutions to the problem. Following is a roundup of the allergy policies of U.S. major carriers and whether or not they serve nuts on their flights.
United Airlines’ MileagePlus loyalty program was honored by Global Traveler magazine with the top prize in the Best Overall Frequent-Flyer Program category. The award is made more impressive by the fact that the company has taken home the award in 12 consecutive years.
United has launched its Surprise and Delight program to surprise its best customers with upgrades. The program is available for Mileage Plus members. A United spokesman said “it’s another way in which we reward our most-loyal customers.” Elite passengers on domestic flights could be upgraded from economy to the premium cabin and those on international flights from Business First to Global First.
United Airlines is investing in its brand by focusing on delivering friendly customer service. After the merger with Continental, United has made strives to make their brand promise of being the world’s most flier friendly airline a reality through improvements like updating their website, improving in-flight menu options, and offering different in-flight amenities. United recognizes that it has not always delivered on their brand promise but strives to confront issues as quickly as possible. United says that fliers can accept improvements in their entertainment in the near future.
United Airlines has signed an agreement with Fulcrum BioEnergy to buy at least 90 million gallons of sustainable aviation fuel. Company officials said the $30 million stake in the company allows the airline to purchase the fuel, subject to availability, for a minimum of 10 years. Fulcrum BioEnergy is expecting its first alternative fuel plant to begin commercial operation in 2017.
With the debut of the Apple Watch on Friday, five U.S. carriers are releasing updated applications that feature capabilities. JetBlue, American Airlines, Alaska Airlines, United Airlines and Delta Airlines updated their apps to offer users of the watch a slightly different experience then smartphone users. All the airlines have a ventured to provide their travelers with an user experience that is simplified.
Beginning March 1, United Airlines will adjust its frequent flier program to a model based on fares paid instead of miles flown. MileagePlus members can earn 5 to 11 points per dollar on airfares, depending on their status. United will not be adjusting the points needed to redeem rewards.