The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences. Continue reading How Advanced Tech is Helping Hotels Humanize the Guest Experience
More than two years after closing one of the most tumultuous merger deals in the history of hospitality, Marriott International has finally revealed the new name of its loyalty program, combining all three of its loyalty brands — Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG). Continue reading Marriott Bonvoy Is the New Name of the Hotel Chain’s Loyalty Program
As you may have heard Marriott and Starwood have merged, and there is no longer a need for separate loyalty numbers. You can combine your accounts to have one single account log-in. If you have already linked your accounts, you will still need to combine your accounts.
Ritz-Carlton is a brand that defined luxury in the lodging industry. Now, that name will be emblazoned on a new cruising and yachting venture aimed at upscale vacationers.
The Ritz-Carlton Hotel Co., a subsidiary of the hospitality giant Marriott International Inc., announced Thursday that it is launching the Ritz-Carlton Yacht Collection, a high-end yachting and cruising endeavor that will take to the seas in 2019.
Back in 2015, TravelPulse’s Pat Clarke reported that Marriott Hotels, along with Hilton International, were toughening their cancellation policies.
At the time, the two global hoteliers were making the revolutionary move to dial back travelers’ ability to make same-day cancellations with no penalty. Starting Jan. 1, 2016, customers who couldn’t give at least 24-hours notice for a room cancellation would be charged the equivalent of one night’s room rate.
The 1,205-room Marriott Marquis Chicago will open adjacent to the city’s McCormick Place this fall.
REPORT FROM THE U.S.—Operators of Starwood Hotels & Resorts Worldwide-branded properties that opened just after the company’s acquisition by Marriott International have so far found the transition rather smooth.
It’s been more than a year since Marriott International entered talks to buy Starwood Hotels & Resorts, and the speculation—about which brands will survive, what the loyalty program will look like, timing, and more—has been constant.