Tag Archives: Marriott

Hotel Groups Are Waiving Coronavirus Cancellation Fees

In view of the ongoing health crisis in Greater China, where the novel coronavirus (COVID-19) originated in the Hubei province at the end of 2019, many major hotel operators have put provisions in place for guests who had already booked travel into or out of the affected region but are now deterred by fears of contracting the infection.

Continue reading Hotel Groups Are Waiving Coronavirus Cancellation Fees

Check In, Check Out Anytime You’d Like at These Hotels

The latest perk hotels are offering guests: flexible check-in and checkout. Some charge a fee, but some are granting it for free. It’s an interesting play to attract more loyal customers who will book directly with the hotels and not with online travel agencies.  Continue reading Check In, Check Out Anytime You’d Like at These Hotels

How Advanced Tech is Helping Hotels Humanize the Guest Experience

The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences. Continue reading How Advanced Tech is Helping Hotels Humanize the Guest Experience

Marriott Bonvoy Is the New Name of the Hotel Chain’s Loyalty Program

More than two years after closing one of the most tumultuous merger deals in the history of hospitality, Marriott International has finally revealed the new name of its loyalty program, combining all three of its loyalty brands — Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG). Continue reading Marriott Bonvoy Is the New Name of the Hotel Chain’s Loyalty Program

Combining your Marriott Rewards/The Ritz Carlton and Starwood SPG loyalty program

As you may have heard Marriott and Starwood have merged, and there is no longer a need for separate loyalty numbers.   You can combine your accounts to have one single account log-in. If you have already linked your accounts, you will still need to combine your accounts.

Continue reading Combining your Marriott Rewards/The Ritz Carlton and Starwood SPG loyalty program

Ritz-Carlton plans to put its brand on luxury cruise ships

Ritz-Carlton is a brand that defined luxury in the lodging industry. Now, that name will be emblazoned on a new cruising and yachting venture aimed at upscale vacationers.

The Ritz-Carlton Hotel Co., a subsidiary of the hospitality giant Marriott International Inc., announced Thursday that it is launching the Ritz-Carlton Yacht Collection, a high-end yachting and cruising endeavor that will take to the seas in 2019.

Continue reading Ritz-Carlton plans to put its brand on luxury cruise ships

Marriott Now Requires 48 Hours for Cancellations

Back in 2015, TravelPulse’s Pat Clarke reported that Marriott Hotels, along with Hilton International, were toughening their cancellation policies.

At the time, the two global hoteliers were making the revolutionary move to dial back travelers’ ability to make same-day cancellations with no penalty. Starting Jan. 1, 2016, customers who couldn’t give at least 24-hours notice for a room cancellation would be charged the equivalent of one night’s room rate.

Continue reading Marriott Now Requires 48 Hours for Cancellations