The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences. Continue reading How Advanced Tech is Helping Hotels Humanize the Guest Experience
More than two years after closing one of the most tumultuous merger deals in the history of hospitality, Marriott International has finally revealed the new name of its loyalty program, combining all three of its loyalty brands — Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG). Continue reading Marriott Bonvoy Is the New Name of the Hotel Chain’s Loyalty Program
Marriott International has reported a data security breach of its Starwood network, which the company says exposed information of approximately 500 million guests.
As you may have heard Marriott and Starwood have merged, and there is no longer a need for separate loyalty numbers. You can combine your accounts to have one single account log-in. If you have already linked your accounts, you will still need to combine your accounts.
As part of its ongoing focus on safety, Marriott International [NASDAQ: MAR] today announced it is ramping up the deployment of alert devices for housekeepers and other on-property associates allowing them to discretely summon help if they feel harassed in any way, need quick support or spot a guest in distress.
It was only in November that technology giant Amazon announced the launch of its Alexa for Business division and just eight months later, Amazon’s plans for getting deeper into the travel space are becoming much clearer.
Think of it as your very own portal to paradise.
Marriott Caribbean & Latin America Resorts has just launched a new iOS app that uses augmented reality to offer a stunning peek at the region’s many dynamic destinations, allowing consumers to explore properties from the palm of their hand.
Marriott International will open at least five new hotels at Simon shopping centers across the U.S. in the coming years.