Atlanta-based Delta Air Lines and Bethesda-based Marriott International have been voted as the top airline and hotel chain respectively for business travelers in North America.
Continue reading Delta And Marriott Named Best Airline And Hotel Chain For Business Travelers
United Mileage Plus members no longer have to worry about their frequent flyer points expiring. Continue reading United Ending Point Expirations for Mileage Plus
Hyatt Hotels Corp. has released a new version of its World of Hyatt mobile app Continue reading Hyatt Relaunches Mobile App for Loyalty Members
Like Crossover Rewards and Rewards Plus before it, a new partnership between American and Hyatt may help elite loyalty members in both programs earn some extra perks. And with little cost associated, participation is a no-brainer. Continue reading American Airlines and Hyatt Hotels to Share Elite Loyalty Benefits
In general, airline loyalty programs continue to erode in value as time passes. But the past year has brought some happy developments for high-end corporate travelers.
Continue reading On point: High-end flyers reap benefits of airline loyalty programs
A set of two Hospitality Vision studies by Zebra Technologies that surveyed nearly 1,200 hotel and resort workers and 1,680 consumers has put a magnifying lens on the technology factors that make a customer loyal to a particular hotel or resort.
Continue reading Can Technology Boost Hotel Customer Loyalty?
Marriott International has launched the first joint loyalty promotion covering its Marriott Rewards, Ritz-Carlton Rewards and Starwood SPG schemes.
Continue reading Marriott and Starwood launch first joint loyalty promotion
With shareholder approval now on the books and the Marriott and Starwood merger succinctly moving forward, hotel executives have returned to the course of retaining their hand-wringing loyal customers.
Continue reading Starwood Gets an Early Start at Easing Loyalty Program Tensions