Tag Archives: Delta

Taking the surprise out of flying: Delta’s one-stop-shop for travel day forecasts

Listening and acting on customer feedback, Delta is launching an industry-leading daily operational information platform for customers. 

  • SkyWatch Daily Outlook, a customer-friendly version of Delta’s internal operational outlook will be published each morning to delta.com and the Fly Delta app.
  • SkyWatch provides behind-the-scenes information brought directly from Delta’s experts at its Operations & Customer Center (OCC), providing customers added transparency into potential impacts as it relates to their travel plans.
  • Weather information and airport operations information will be displayed on the SkyWatch page in a consolidated, easily digestible format for customers.

Information about Delta’s daily operational outlook will now be directly at customers’ fingertips with the launch of SkyWatch Daily Outlook — a customer-facing operational communications page. Starting Aug. 12, the page will be updated twice a day on weekdays and once a day Saturday through Sunday with the goal of communicating to customers about what to expect from the day’s anticipated flight operations in an easily digestible format and language of their choosing.

Content for the SkyWatch Daily Outlook reflects information shared each morning when operations and customer groups from across the airline meet for a briefing that highlights potential challenges to Delta’s flight operations for the day ahead. This behind-the-scenes operational information provides added transparency and greater awareness to those challenges that may impact customers’ flights.

“We want our customers to be informed and know what they can expect on their day of travel,” said Dave Holtz, Delta’s Senior Vice President — Operations and Customer Center. “Our teams in the OCC are committed to running the most customer-focused airline in the business, and preparing not only ourselves, but our customers for the day’s potential challenges each morning is core to that effort.”

Listening to feedback from first-time travelers to “Million Milers,” Delta has heard an overwhelming desire for a “one-stop-shop” where customers can learn about inclement weather and other potential challenges they may experience in their travels .

Seeing an opportunity to empower customers, teams in Delta’s Operations and Customer Center will use their understanding of flight operations, weather conditions, Air Traffic Control and more to assemble this information into a comprehensive, customer-friendly outlook each morning.

By: Drake Castaneda

Source: Delta News Hub

Delta expands optional facial recognition boarding to new airports, more customers

Over the next month, Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL), Minneapolis−Saint Paul International Airport (MSP) and Salt Lake City International Airport (SLC) will install optional facial recognition boarding at ATL Concourse E, MSP and SLC – expanding the technology to 49 new gates and all international flights. Continue reading Delta expands optional facial recognition boarding to new airports, more customers

Delta Air Lines Doesn’t Want to Be Pigeonholed as a Transport Company

Over the past couple of decades, most U.S. airlines have focused on transporting customers from point A to B in relative comfort. Delta wants to go beyond, hoping passengers will view it as a trusted consumer brand. If they do, Delta may be able to command an even bigger revenue premium over its competitors.

Continue reading Delta Air Lines Doesn’t Want to Be Pigeonholed as a Transport Company

Here Are the ‘Nut Policies’ of Five Major U.S. Airlines

Trying to maintain a nut-free environment on airplanes is virtually impossible, but a number of carriers are taking steps to offer solutions to the problem. Following is a roundup of the allergy policies of U.S. major carriers and whether or not they serve nuts on their flights.

Continue reading Here Are the ‘Nut Policies’ of Five Major U.S. Airlines

Atlanta’s Concourse B Delta Sky Club Recognized by Industry Experts as Top Airport Lounge in the U.S.

Traveling through Atlanta soon? Don’t miss the award-winning Delta Sky Club on Concourse B.

Delta Sky Club on Concourse B was recently named a 2018 Magellan Gold Award winner in the Airport Lounge Category by Travel Weekly ­– the first award for this Club.  Delta was the only U.S. airline and one of only two winners that received the 2018 Magellan Gold Award in the Airport Lounge Category. Continue reading Atlanta’s Concourse B Delta Sky Club Recognized by Industry Experts as Top Airport Lounge in the U.S.

How Delta is getting creative with its app and a startup to boost bag delivery

Fly Delta app mobile bag service and Roadie delivery build on airline’s innovative bag investments

Delayed bags are a rare occurrence for ­­­­Delta customers thanks to award-winning programs like RFID bag tags. That hasn’t stopped the global carrier from investing in innovative ways to more quickly and conveniently reunite owners with bags that don’t quite make their intended trip.

Continue reading How Delta is getting creative with its app and a startup to boost bag delivery