This priority boarding craze is getting out of hand. Almost no one wants to get on an airplane 45 minutes before it departs. People go nuts over boarding early because they have overhead bin anxiety. Can we just start charging for bin space? It’s a precious resource for which demand outstrips supply. Continue reading Delta Air Lines Sells a New Subscription That Indirectly Includes Overhead Bin Access
Atlanta-based Delta Air Lines and Bethesda-based Marriott International have been voted as the top airline and hotel chain respectively for business travelers in North America.
Continue reading Delta And Marriott Named Best Airline And Hotel Chain For Business Travelers
Listening and acting on customer feedback, Delta is launching an industry-leading daily operational information platform for customers.
- SkyWatch Daily Outlook, a customer-friendly version of Delta’s internal operational outlook will be published each morning to delta.com and the Fly Delta app.
- SkyWatch provides behind-the-scenes information brought directly from Delta’s experts at its Operations & Customer Center (OCC), providing customers added transparency into potential impacts as it relates to their travel plans.
- Weather information and airport operations information will be displayed on the SkyWatch page in a consolidated, easily digestible format for customers.
Information about Delta’s daily operational outlook will now be directly at customers’ fingertips with the launch of SkyWatch Daily Outlook — a customer-facing operational communications page. Starting Aug. 12, the page will be updated twice a day on weekdays and once a day Saturday through Sunday with the goal of communicating to customers about what to expect from the day’s anticipated flight operations in an easily digestible format and language of their choosing.
Content for the SkyWatch Daily Outlook reflects information shared each morning when operations and customer groups from across the airline meet for a briefing that highlights potential challenges to Delta’s flight operations for the day ahead. This behind-the-scenes operational information provides added transparency and greater awareness to those challenges that may impact customers’ flights.
“We want our customers to be informed and know what they can expect on their day of travel,” said Dave Holtz, Delta’s Senior Vice President — Operations and Customer Center. “Our teams in the OCC are committed to running the most customer-focused airline in the business, and preparing not only ourselves, but our customers for the day’s potential challenges each morning is core to that effort.”
Listening to feedback from first-time travelers to “Million Milers,” Delta has heard an overwhelming desire for a “one-stop-shop” where customers can learn about inclement weather and other potential challenges they may experience in their travels .
Seeing an opportunity to empower customers, teams in Delta’s Operations and Customer Center will use their understanding of flight operations, weather conditions, Air Traffic Control and more to assemble this information into a comprehensive, customer-friendly outlook each morning.
By: Drake Castaneda
Source: Delta News Hub
Over the next month, Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL), Minneapolis−Saint Paul International Airport (MSP) and Salt Lake City International Airport (SLC) will install optional facial recognition boarding at ATL Concourse E, MSP and SLC – expanding the technology to 49 new gates and all international flights. Continue reading Delta expands optional facial recognition boarding to new airports, more customers
Back in 1972, the United Nations established June 5 as World Environment Day in an effort to raise awareness of the various harmful ways humans affect the planet. This year, air pollution is the theme. Continue reading Airlines Roll Out Green Schemes to Boost Environmental Credentials
Delta filed an application with the U.S. Department of Transportation to launch daily daytime service between Tokyo-Haneda airport and Seattle, Detroit, Atlanta, and Portland, Ore., as well as twice-daily service between Haneda and Honolulu. Continue reading Delta proposes flights between Haneda, Tokyo’s city airport, and 5 new U.S. cities
Delta customers travelling in the First Class cabin will soon have the option to choose their meal days in advance through the airline’s popular pre-select meal program. This move follows rave reviews from both customers and flight attendants on Delta One routes where pre-select has been initially offered. Continue reading Delta to give more customers the option to pick meals before they fly
Delta remains leader of the pack in operational performance through 2018
It was a banner operational year for Delta. The airline shattered records and topped performance charts for the better part of 2018, highlighted by a record 251 days without a mainline cancellation1.