Reducing plastic waste is just step one. Step two is implementing alternatives to plastic. But how do companies get travelers on board if the alternatives are flawed? Part of the answer lies in forthright communication.
Over the past couple of decades, most U.S. airlines have focused on transporting customers from point A to B in relative comfort. Delta wants to go beyond, hoping passengers will view it as a trusted consumer brand. If they do, Delta may be able to command an even bigger revenue premium over its competitors.
Google Assistant will soon start sending flight-delay notifications on mobile, and informing travelers about the reasons behind the disruption to their itineraries. This could be a really great service, and Google will do it at scale. Rest assured that an automated flight-rebooking service won’t be too far behind.
Trying to maintain a nut-free environment on airplanes is virtually impossible, but a number of carriers are taking steps to offer solutions to the problem. Following is a roundup of the allergy policies of U.S. major carriers and whether or not they serve nuts on their flights.
“While technology has enabled people to be productive regardless of location, it’s also creating new ways for hackers to infiltrate otherwise secure systems,” said Mike McKee, CEO of ObserveIT, which helps corporate security teams prevent cybersecurity threats from within their companies.
A new tool coming from Capital One will make its travel credit cards more competitive with American Express and Chase. Only seasoned travel pros, however, may find it useful.
Cost is an important consideration when designing a business travel program. But more organizations are waking up to the fact that smarter policies aren’t solely about saving money. Today’s modern policy must take into account growing employee demand for more choice, greater convenience, and better traveler support.
Customer satisfaction with North American car rental companies reached record levels this year, according to the J.D. Power 2018 North America Rental Car Satisfaction Study.