As hotel occupancy plunges to a single digit, Hong Kong’s leadership toward one of its most important industries is being put to the test during the coronavirus crisis. So is the leadership of hotel CEOs in keeping their companies whole.
In view of the ongoing health crisis in Greater China, where the novel coronavirus (COVID-19) originated in the Hubei province at the end of 2019, many major hotel operators have put provisions in place for guests who had already booked travel into or out of the affected region but are now deterred by fears of contracting the infection.
As travelers seek experiences as diverse as their palates, demand for dynamic food and beverage programs is expanding globally. Continue reading How Hilton’s Luxury Brands Are Evolving Their Strategies to Prioritize Food and Beverage-Driven Experiences
Accor is the latest major hotel company to double down on reducing plastic waste, specifically by pledging this week to eliminate all single-use plastics as part of the guest experience — in guest rooms, meeting areas, restaurants, and leisure activity areas — by the end of 2022. This does not cover back-of-house waste.
Accor is in good company, having followed similar single-use plastics vows by industry giants like IHG, Hyatt, and Marriott, most of whose self-imposed deadlines have yet to arrive.
But here’s the problem with promises.
Promises are unenforceable and the public forgets about them as soon as the news cycle moves on — Edition Hotels is an outlier in honorably admitting that it failed to eliminate single-use plastics by its deadline. PR motivation to keep the promise is high, but financial motivation is low, because moving away from famously cheap plastics tends to cost more money, not less as some might suggest. Most of these products need replacements, some way to convey things like soap to the guest, so they can’t just be stricken from the budget.
And here’s the problem with focusing on single-use plastics: The devil might be in multiuse items.
This means instead of one use, you’re supposed to get more. Maybe it’s designed for two uses, maybe 20. Maybe it’s designed for years of continuous use but in reality only gets used five times, or never. How much environmental credit does that buy us?
Many hotels are swapping tiny plastic toiletry bottles for larger ones that last longer, but if they’re not refillable, they end up in the landfill quickly enough. Refillable dispensers can last longer, but it’s harder for hotels to commit to these because it takes time and money to clean and fill them.Multiuse water bottles are a favorite among companies, but any frequent traveler or conference attendee can show you a mountain of these branded annoyances in the back of their closet, and they’re going to get thrown out. I even saw a hotel in Houston, Texas, offer a tower of empty single-use plastic water bottles, suggesting that guests reuse them, which some would argue is unsanitary.
What about glass? Glass is an option, easy enough for drinking water in the guest room, but it’s a hassle in other areas, and hospitality is not about hassling people.
I once had a canvas toiletry bag filled with lemongrass-scented products in glass bottles, given to me by hotel staff visiting from Cambodia, and I’ll tell you what happened. It sat at my desk in the newsroom for months because it was so heavy I didn’t want to tote it home. When I finally did, I damn near shattered a bottle in my shower because handling smooth glass with soapy hands is a real test of patience. Much of the product remained stuck in the bottles because you can’t squeeze glass, you can only whack it against the butt of your hand until you bruise. I’ll be the first to admit I gave up, rinsed the bottles, and recycled them.
What about biodegradable plastics? They sound great, but their ability to break down over time is in serious question.
And biodegradable non-plastics, like edible straws or paper straws? A lot of people hate those. I can’t even count the number of times I’ve been at some cocktail bar, anywhere from San Diego to Miami, hearing someone throw a minor tantrum about a mushy straw ruining their drink.
We’re still at the beginning of this journey: Accor said in its press release only that “relevant alternatives to plastic will be proposed for each specific item.” Hotels have yet to really pour their energy into pinpointing multiuse items that work — work for the hotel’s budget and staff, work for the guest, and work for the environment.
The Ocean Conservancy’s chief scientist told Skift in 2019 that most environmental solutions involve a top-down mandate, meaning the government forces you to comply. So if the government isn’t being forceful enough, then the hotel industry should force itself.
By: Sarah Enelow-Snyder
Hilton has introduced its 18th brand. Tempo by Hilton is meant to be an affordable lifestyle brand for the modern traveler. But with so many lifestyle brands already out there, how will Tempo be able to stand out?
Thanks to the infusion of helpful tech into hotels across the world, a dreary work trip might not be too bad. More hotels are bringing helpful tools in to cater to business guests. Continue reading Hotels with Cool Tech for the Business Traveler
The latest perk hotels are offering guests: flexible check-in and checkout. Some charge a fee, but some are granting it for free. It’s an interesting play to attract more loyal customers who will book directly with the hotels and not with online travel agencies. Continue reading Check In, Check Out Anytime You’d Like at These Hotels
Atlanta-based Delta Air Lines and Bethesda-based Marriott International have been voted as the top airline and hotel chain respectively for business travelers in North America.
Continue reading Delta And Marriott Named Best Airline And Hotel Chain For Business Travelers