Category Archives: Customer Service

Hilton to Build Tech-Driven Meeting and Event Spaces for Biz Travelers

Hotel companies are always looking for the next big trend. It’s pretty hard to ignore business travelers’ desire to meet in refreshed spaces and get some work done outside the guest room. Continue reading Hilton to Build Tech-Driven Meeting and Event Spaces for Biz Travelers

How Advanced Tech is Helping Hotels Humanize the Guest Experience

The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences. Continue reading How Advanced Tech is Helping Hotels Humanize the Guest Experience

Delta to give more customers the option to pick meals before they fly

Decisions, decisions.

Delta customers travelling in the First Class cabin will soon have the option to choose their meal days in advance through the airline’s popular pre-select meal program. This move follows rave reviews from both customers and flight attendants on Delta One routes where pre-select has been initially offered. Continue reading Delta to give more customers the option to pick meals before they fly