As the World Health Organization has declared the spread of the COVID-19 virus a global pandemic, Delta continues to take meaningful actions in response to feedback from our customers and in concert with health authorities, like the WHO, the U.S. Centers for Disease Control and Prevention, state and local health departments and others.
Delta will always vigilantly meet or exceed guidelines from authorities, as nothing is more important than the safety of our customers and our people.
Here are actions Delta teams continue to take:
Delta has taken proactive and voluntary steps to help customers have a healthy flying experience. This includes a high-grade, EPA registered disinfectant used on all flights, a new fogging process often used by the food industry, state-of-the-art air circulation systems, more hand sanitizer, more gloves for our flight attendants, and additional sanitation procedures for inbound catering equipment at international gateways.
Delta has and will continue to quickly make adjustments to service, if needed, in response to government travel directives and where our customers tell us they want to fly.
We have waived many change fees and are working with customers to adjust travel plans, using relationships with other airlines when needed.
Delta will continue to share the latest on any changes to our flying, waiving of change fees, options for rescheduling travel, aircraft conditioning and cleanliness, what else customers can expect when they fly internationally and where to learn more from the CDC and the International Air Transport Association. We pledge to share updates with you as quickly as possible, with full transparency and, as always, with your safety foremost in mind.